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Solutions Engineer

Who we are

Retrofit’s vision is to transform lives and workplaces by improving health, happiness and performance. Our mission is to deliver the most personalized weight-management and disease-prevention solutions for obesity and related conditions. Retrofit uses live expert coaches, a smart dashboard for tracking and notifications, interactive classes, social support from an online community and a variety of self-monitoring technologies to deliver engagement, industry-leading outcomes and lasting results.

Who you are

You have a passion for what you do and would like your work to make a difference. You thrive in a dynamic, fast-paced and team-oriented environment. You love to solve problems, dig into the details and create solutions that will delight the end user. You’re passionate about getting in front of the customer, understanding their needs and presenting back to them with innovative recommendations. You have an innate ability to work cross-functionally and autonomously in a virtual environment. 

The Role: In a Nutshell

We are looking for a highly-motivated individual with a proven ability to implement data integrations that exceed the expectations of our customers and delight end users. 

Key Responsibilities

  • Align data integration strategy and direction with organizational strategy and customer needs
  • Understand and consult with customer goals and integration requirements, including import/export of data, analytics, reporting, Single Sign-On (SSO) and more
  • Lead Implementation of customer data integrations (e.g. eligibility, SSO, Analytic Report Exports)
  • Lead and assess technically-oriented customer conversations
  • Serve in a project manager capacity for simple to medium complexity data integration projects
  • Define data integration and reporting requirements.
  • Understand customer use cases and translate to product navigation
  • Perform solution testing as required and verify data accuracy
  • Work with other internal resources across multiple disciplines to ensure successful onboarding of multiple enterprise customers -- with varying degrees of complexity and implementation timelines
  • Work with Retrofit sales team, partners and the customers directly to prepare for and lead 'scoping' call(s) to better understand customer “custom” integration requirements
  • Work with Sales to respond to technical RFP questions. Document technical RFP response snippets to be used in subsequent RFPs  
  • Execute and manage customer security questionnaires in a timely manner
  • Educate and train the Account Management team on security and technical areas

What you need

  • Bachelor degree or higher
  • 5+ years relevant experience
  • Knowledge of HIPAA/Privacy, Information Security and Public Key Cryptography
  • Deep knowledge of programming languages in the context of security and technical discussions
  • Advanced Knowledge of Web API and data exchange formats
  • Advanced knowledge of database models & schemas
  • Advanced knowledge of secure transfer
  • Demonstrate conceptual & analytical thinking
  • Proven analytical and problem solving skills
  • Excellent verbal and written communication skills
  • Unquestionable commitment to execution
  • Strong escalation management
  • Strong project management and prioritization skills
  • Collaborates well with cross functional groups
  • High-growth companies and/or start-up experience a plus
  • Willingness to travel
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